All TERMS OF SALE listed here are applicable to the purchasing of any images, prints, canvases, imaging services, Media and/or other Product(s) available through Masami Photography's online store. The TERMS OF SALE may not be altered or amended in any way through the use of any other document, such as purchase orders, emails, etc. A separate written agreement between the customer and JSS must be validated and signed if any alterations or amendments to the TERMS OF SALE are instituted. In the event of conflict between TERMS OF SALE and provisions stated in the TERMS OF USE, the document TERMS OF SALE will govern control conditions of all Products.

Masami Photography facilitates purchasing of Products manufactured through its relationship with its vendors. Purchasing of these Products, will constitute your personal acknowledgement that through the manufacturing, printing, etc. of these any of the available Media and/or physical medium Products is performed by said vendors, and that Masami Photography’s role is solely to facilitate and support these vendors for each order pursuant to these TERMS OF SALE.

Pricing & Payment Terms

Purchasing of Media, Products, and/or Services through Masami Photography requires that the customer provide valid Payment Information as required by the online store. Masami Photography reserves the right to terminate a customer’s order for any and all purchases where we are unable to process your provided Payment Information and you do not provide an alternative payment form upon Masami Photography's written request.

The TERMS OF SALE requires the customer agrees to financially reimburse Masami Photography for all costs incurred during the collecting of amounts owed by the customer to either JSS or third-party vendor including, without limitation, attorneys’ fees and costs of any collection agency used.

The customer is solely responsible for any taxes that they are obligated to pay, or that Masami Photography is required to collect related to any purchase of Media and/or Product(s). If you the customer do not pay the required sales and/or other taxes or fees at the time of transaction, you the customer will be solely responsible for the taxes and/or fees if they are later determined to be payable for the sale of Media and/or Product(s). Masami Photography reserves the right to collect the taxes and/or related fees at any time during the purchasing process. In certain jurisdictions, Masami Photography may be required to collect and subsequently remit sales tax relating to any purchase of Media or Product(s). These taxes shall be then added directly to the purchase price of the Media and/or Product(s) and will be included on the respective invoice and/or receipt.

Photo Downloads; Shipping Terms and Policies

If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through Masami PHotography upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available once, and it is the responsibility of the customer to save the file following download.

If any physical Media and/or Product(s) are purchased, Masami Photography will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold Masami Photography reliable for any delays in shipping.

Masami Photography and its utilized vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. The customer accepts all financial responsibility for shipping charges, which will be included, shown, and available for view during the order process. The shipping charge shown during the checkout process is subject to verification and to correction or change without notice. If the actual shipping charge is more than the amount shown in your shopping cart, Masami Photography will contact you with the correct shipping costs before processing your order, and the customer will have an opportunity to cancel your order.

Return Policy

Masami Photography is a small business that produces all frames and prints as ordered and are thus able to provide a limited return policy that will be on a case-by-case basis. If for any reason you, the customer, are unsatisfied with any physical Media and/or Product(s) purchased through Masami Photography's online store, Masami Photography will accept the return for select reasons within fifteen (15) days of your receipt of the digital or physical product(s), which is determined by the delivery date by carrier. Masami Photography will ONLY accept returns for visually or physically defective products. The customer is responsible for all return shipping costs. Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either accept a new item of the purchased Media and/or Product or be issued original a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be damaged in anyway as a result of the customer. Any dissatisfaction with color, print type/media, or other similar attributes and reasoning will not be accepted as valid reasons for return. Masami Photography may provide a reprint if there are any visual defects that result directly from the printing process. If the package is damaged during shipment, please reach out to us as soon as possible and send photographs/images of the product packaging “as-received” by you.

If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, Masami Photography may issue a full refund of the purchased price paid by the customer at the sole discretion of Masami Photography based on the circumstances within the fifteen (15) day window following digital delivery of the product(s). To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at kim@masamiphotography.com.

Exchange Policy

Masami Photography does not accept exchanges. If the incorrect size, incorrect print, or incorrect product is ordered, the customer is solely responsible for the costs of the product and its shipping costs billed at time of purchase. If the mistake was caught prior to order fulfillment, there maybe a possibility to correct and issue a refund and/or order the correct product. If this occurs please contact kim@masamiphotography.com as soon as possible as this window of time to correct an order prior to fulfillment depends on many factors.

Product Availability and Pricing

Masami Photography and its vendors may revise or discontinue available Media and/or Product(s) at any time without prior notice. It is possible that these Media and/or Product(s) may become unavailable even after an order is placed, in which case Masami Photography will issue a full refund or replacement depending on the customer’s request. All prices are subject to change without notice.

Product Descriptions, Pricing & Errors

Masami Photography endeavors to maintain up-to-date and accurate information for all Media and/or Product(s) available through the online store, and strives to eliminate any errors. If any errors are detected, Masami Photography encourages the customer to report such issues to Customer Service at kim@masamiphotography.com.

Masami Photography does not guarantee that all Media and/or Product Descriptions, Photos, Prints, Pricing, or other photographic materials or services are complete, accurate, reliable, current, or error-free. All listed product weights and dimensions are approximate. The customer acknowledges that variation in applicable color and/or brightness can vary depending on type of device used to view the online store, and Masami Photography cannot guarantee that your computer will accurately display all Media and/or Product colors and brightness.

Masami Photography and its vendors reserve the right to format, manipulate, or modify any Media and/or Product(s) as required to satisfy each respective order. If any Media and/or product purchased by the customer is not as described or pictured, the customer’s sole course of action is to return the Media and/or product in unused condition for a full refund (less original shipping costs) within thirty (30) days of receipt.

In the event of any error, Masami Photography reserves the right to remedy and correct such error and charge the correct price for the customer purchased Media and/or Product(s) or cancel the order. The customer’s sole course of action in event of such error is to cancel the order.

Warranties

EACH CUSTOMER HAS THE RIGHT TO RETURN ANY ORDER WITHIN THIRTY (30) DAYS OF PURCHASE AND/OR CONFIRMATION OF DELIVERY. THIS CONSTITUTES THE EXTENT OF MASAMI PHOTOGRAPHY'S SOLE AND EXCLUSIVE LIABILITY, REGARDING THE PURCHASE OF ANY MEDIA AND/OR PRODUCT(S) AVAILABLE THROUGH THE ONLINE STORE, AND EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, INCLUDED OR IMPLIED, REGARDING THE PURCHASE OF ANY PRODUCT(S) UNLESS OTHERWISE STATED. ALL MEDIA AND/OR PRODUCTS MANUFACTURED WHERE AN EXTERNAL WARRANTY IS APPLICABLE SHALL BE SHARED WITH THE CUSTOMER. MASAMI PHOTOGRAPHY PROVIDES CUSTOMERS WITH SPECIFIC WARRANTIES DEPENDING ON PRODUCT TYPE (LISTED IMMEDIATELY BELOW). THESE WARRANTIES ARE CONSIDERED INVALID IF ANY DAMAGE OR DEFECT OCCURS TO THE PURCHASED PRODUCT THROUGH INCORRECT CARE AND HANDLING OF THE PRODUCT RESULTING IN DISCOLORATION, COLOR FADING, WRINKLES, FOLDS, SCRATCHES, LIQUID SPILLS OR STAINS, CLEANING MARKS, SCUFFS OR ANY OTHER MARKING, TEARS, BURNS, AND ANY ADDITIONAL PHYSICAL DEFECT OF SIMILAR NATURE. ALL WARRANTY CLAIMS SHOULD BE MADE THROUGH CONTACTING KIM@MASAMIPHOTOGRAPHY.COM. MASAMI PHOTOGRAPHY WILL PROCESS YOUR CLAIM AND DETERMINE IF FURTHER ACTION IS NEEDED LEADING TO RETURNS, REPLACEMENT, OR STATING NO ACTION IS REQUIRED.